PROTECTION OF MINORS

Gambling is prohibited by law for minors and we at NEO.bet have the responsibility for acting in accordance with the law and to take all possible measures to prevent minors from participating in sports betting on our website. The NEO.bet betting offer is exclusively aimed at adult players who have reached the age of 18 at the time of registration. Already during the registration process we carry out an age verification and request additional identification documents, which prove an age of majority. If we identify a player who has not yet reached the age of 18 during the verification process, an account opening will be denied, or blocked immediately, if an account has already been opened with false data.

As a relative you can help us to support the protection of children and young people:

• Use a filter program such as Net Nanny or Cybersitter which allows you to block access to gambling sites for underage people
• Don't leave your computer unattended while playing NEO.bet
• Avoid the option 'Save password' in the login window
• Do not share your credit card or bank account information with children or minors
• Create separate profiles for your kids on your PC so they can't access your data

Team Training

The entire NEO.bet team is familiar with the topic of gambling addiction prevention and is regularly trained to identify the gambling addiction potential at an early stage on a certain gaming behavior and to act accordingly. Please contact us if you feel a loss of control over your gaming behavior and we will help you in a confidential conversation. We are happy to provide you with addresses of advice centers in your area.

WHAT IS GAMBLING addiction ?

One speaks of gambling addiction (pathological playing or compulsive playing) when the urge to play is out of control and gambling dominates peoples way of life. Gambling addiction is characterized by the inability of a person concerned to resist the impulse to gamble or bet, even if this threatens to have serious consequences in a personal, family or professional environment or has already had such consequences. Since 1980 pathological gambling has been recognised in international classification systems as a mental disorder, in the course of which the financial, emotional, physical and interpersonal situation of the person concerned can be dramatically damaged.

Men are affected more often than women. In Germany, there are between 100,000 and 290,000 people affected.

HOW DO YOU KNOW IF YOU'RE ADDICT TO GAMBLING?

Affected players gradually lose their financial means, often neglect their families for a longer period of time and constantly think about playing. This leads to problems not only in the family, but also at work. Further indications of problematic or pathological gambling are:

• High impact from gambling
• Covering up the problem of gambling towards third parties
• Feelings of guilt, sleep disorders, anxiety and mood swings
• Gambling to solve personal problems or deal with bad mood
• Using illegal activities such as falsifying and cheating in order to finance gambling
• Chasing your losses 
• Playing with increasingly higher stakes in order to achieve the desired excitement
• Using more money than you have at your disposal
• Losing a job or work-related problems due to gambling
• Family-related conflicts 

THE TEN GOLDEN RULES FOR RESPONSIBLE GAMING

In order to keep control over your gambling and to avoid having problems with it, it is advisable to respect the following rules:

• Just play for as much money as you can afford to lose
• Don't try to make up for losses by increasing the stakes
• Before playing set session and stake limits
• Don't play if you're tired or in a bad mood
• Pay attention to how much time you spend playing
• Never play under the influence of alcohol or drugs
• Take a break from playing, whether you are winning or losing
• Do not play to overcome depression, physical pain or solve problems
• Keep in mind that gambling should be considered as a form of entertainment
• Create a balance between gambling and other activities

Limits

In order to enable you to control your gaming behavior yourself, we offer you a selection of different limits that you can set up individually in your player account.

Payin limit - set your maximum deposit amount you would like to spend per 1 day / 7 days / 30 days.

Bet Loss Limit - set your maximum bet loss amount that you do not want to exceed for 1 day / 7 days / 30 days.

Bet Stake Limit - set your maximum stake amount you wish to bet per 1 day / 7 days / 30 days.

Session duration - set your maximum session time you want to spend, 1 /2 /4 and 6 hours to choose from.

Once you have reached your personal limit within the time frame you set, you will be excluded from further betting activities.

Self Exclusion

definite deactivation
With the definite deactivation of the account you block the possibility of depositing and betting. It is still possible to log into the account, track betting slips and withdraw any remaining credit. You can set the temporary deactivation for a period between one day and 6 months. You have the option of decreasing any definite period of self-exclusion after the cooling off period of 72 hours. A request of decreasing a definite period of self-exclusion will be effective only after the lapse of not less than seven days upon your request.

indefinite deactivation

A request for revoking an indefinite period of self-exclusion can be requested after the cooling off period of 72 hours and will be effective only after the lapse of not less than seven days upon your request.